FAQs

  1. How do I Login?
  2. How do I retrieve my login information?
  3. How do I update my profile information?
  4. What are Privacy Settings and how do I update them?
  5. What are My Discussion Subscriptions and how do I modify them?
  6. How do I post to one of my Communities?
  7. How do I see all of my most recent posts in one place?
  8. How do I see who else is in a Community with me?
  9. How do I join an Interest Network, or the Public Policy and Legislation Community?
How do I Login?
  • Click on Login to see members only content.
  • Enter your User Name and Password.
  • Click on Go.
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How do I retrieve my Login information?
  • Click on Login to see member only content.
  • On the Log in page, click on Forgot Your Password.
  • Under Retrieve Password, make sure that Email Address is selected.
  • Enter your Email address and click on Send my password.
  • If your email address is on record, you will receive immediate confirmation with the following message: We have sent you your password in an e-mail notification. Please consult that e-mail message and login again. If you do not receive the email shortly, please check your spam folder and make sure to add acamemberservices@counseling.org as a trusted sender.
  • If your email address is not on record, you will receive immediate notification. Please try another email address or contact the Member Services department at memberservices@counseling.org, or 800-347-6647 x222.
  • Click on Login here once you have retrieved your login information and proceed to login by entering your username and password.
  • You will not automatically be redirected back to the Community with this process, so once you have logged in, click on ACA Community and then Overview.
  • You will know you are logged in by the presence of a Welcome box with your name in it.
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How do I update my profile information?
  • Once you are logged in, click on Profile in the Welcome box or on My Profile in the left-hand navigation.
  • Click on the gear icon to upload your photograph. You can also click on this icon to change or remove your photograph.
  • Click on Edit Contact information (this will update your permanent record with ACA) to edit your contact information. Editing your contact information here will update your permanent record with ACA.
  • Click on Manage Your Contacts on the left to add friends/colleagues to your Contact list. You will see which contacts you have already, and will be able to add contacts by clicking on the +Add Contact(s) button.
  • Click on Manage My Communities to see a complete list of all communities, with search available to limit the list displayed.
  • Clicking on the gear icon next to Bio will open a drop-down box that will allow you to type information in. Click Save when you are done.
  • Clicking on Bring in your information from LinkedIn will take you to a page on the LinkedIn Web site that will allow you to grant Connected Community (the ACA Community) access to your LinkedIn Account. Enter your Email and Password and click on Ok, I'll Allow it.
  • Clicking on the gear icon next to Social Media Sites will allow you to include information from LinkedIn, Facebook, other social networking sites, Twitter, WordPress, other blog sites, and Blogger.
  • Clicking on share your tweets from Twitter will allow you to do just that - share your tweets from Twitter with your Contacts in the ACA Community. Enter your Twitter Username, choose how you would like to display your tweets and click on Save.
  • Clicking on the gear icon next to Education will open fields that will allow you to enter information about your education. Click Save when you are done.
  • Clicking on the gear icon next to Job History will open fields that will allow you to enter in your current and past job history.Click save when you are done.
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What are Privacy Settings and how do I update them?
Privacy settings are used to determine how much information you are willing to show to other ACA Connect Community members. Individual Profile Sections can be shown or not shown to public, members, contacts or no one as determined by you. The My Privacy Settings page will also allow you to not share your Profile page with any other users. Options include removal from the Directory.

  • While on your Profile page, click on the Privacy Setting tab.
  • Review the options and make selections accordingly.
  • Click on the Save button when you are done making selections.
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What are My Discussion Subscriptions and how do I modify them?
Members of a Community can choose how often they want to receive emails for that Community's Discussion posts. This is done through the Subscription to the Community Discussion. The  My Discussions Subscriptions page is a dashboard allowing all users to set their subscription level and choose the format for the emails generated by Discussions. You can set a different Subscription Level for each Discussion to which you are subscribed.

  • Hover over My Profile so that the drop down menu appears. Click on My Subscriptions.
  • For each Community you belong to, choose either Real Time, Daily Digest, Legacy, No Emails, or Unsubscribe.
  • Click on the Save button.
    • Real Time
      Users with a Discussion set to a Real Time Subscription level will receive an email for each Discussion post. In most cases these emails are sent by the mail server nearly instantaneously with every post.
    • Daily Digest
      Users with a Discussion set to a Daily Digest Subscription level receive a single email compiling all posts over a 24 hour period. Delivery time for the Daily Digest is generally between 1AM and 5AM EDT and is not configurable. The Daily Digest messages of multiple Discussions cannot be compiled into a single email.
    • Legacy
      The Legacy Subscription level takes its name from its outputs being most similar to a traditional Listserv -- thus the emails received are similar to the legacy systems previously used by many organizations. Users with a Discussion set to a Legacy Subscription level will receive messages for every post at the same rate as a Real Time subscription. There are many differences between these Subscription options.
      Legacy Subscription emails:
      • Are text format. HTML is stripped.
      • Allow a subscriber to respond to a message or create a new message from their email client as opposed to posting a message from the website. When this message is processed, the sent from email address must match the subscription email address or the incoming message will be rejected. This is to prevent incoming spam from being distributed to the list members.
      • Do not allow attachments.
      • Legacy Subscription levels are often the best choice for receiving messages formatted for a BlackBerry. This is the only Subscription level that support reply-to functionality from within an email provider like Outlook our gmail - replies to other Discussion email messages require use of the "Reply to eGroup" links within the message HTML.
    • No Emails
      The no emails Subscription level will not generate any email messages for the user. It will not unsubscribe them from the Discussion. A user with a Subscription level set to No Emails can access Discussion threads and messages on the organizations website(s).
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How do I post to one of my Communities?

  • Click on Communities, either in the Welcome Box or by hovering over the Communities navigation item so that the drop down menu appears, making it possible to select My Communities.
  • Click on the name of the Community you want to post in.
  • Click on Post under the Latest Discussion Postings section, or click on the Discussions tab and click on + Post New Message.
  • Next to the To field, click on the drop down arrow and choose which Community you would like to post to. The Community you entered through will be pre-selected.
  • Enter you Subject.
  • Enter your message in the space provided.
  • Click on Send.
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How do I see all of my most recent posts in one place?

  • Click on My Profile in the navigation area, or Profile in the Welcome Box.
  • Click on the My Posts tab.
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How do I see who else is in a Community with me?

  • Click on My Communities.
  • Click on the name of the Community you want to review.
  • Click on the Members tab.
  • You can either search for someone using the search fields provided, or click through the Current Members section.
  • Click on a member's name to see their Profile information, send a message, or request that member as a contact.
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How do I join an Interest Network, or the Public Policy and Legislation Community?

  • Once you are logged into ACA Connect, click on Profile in the Welcome box.
  • Next to your picture (you have one, right?), click on Edit Contact Information (this will update your permanent record with ACA). This will open a new tab. Once you have finished editing your profile you can just close this tab.
  • Click on Communication Options, Demographics and ACA Connect Optional Communities.
  • Scroll down and you will see two sections. One titled Join an Interest Network Community. The other titled Join the Public Policy and Legislation Community.
  • Place a check mark next to the community you are interested in joining.
  • Click on the Save button.
  • Close the new tab/window so that you are back on the ACA Connect site on your Profile page.
  • Logout, and log back in to refresh your profile.
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